PORCUPINE ROCKS TERMS & CONDITIONS 

REVIEWED APRIL 2020

 

This is the page buried at the bottom of the website that has all the boring but necessary small print.  

 

By accepting our Terms & Conditions, customers agree to read all our policies of registration, privacy, sales,

delivery, cookies, returns and refunds.

 

COMPANY INFORMATION

We operate the website http://www.porcupinerocks.com 

 

We are Porcupine Rocks Limited, a company registered in England and Wales under company number 8531754. 

Our registered office is at Mulberry House, Nortchapel, Petworth, West Sussex, GU28 9HP.

VAT Number is 287923158.

 

We may update these Customer Terms (and the documents referred to in them) and any aspect of the Service from time to time and will notify such changes to you by uploading details of them on the Site. You should review the Customer Terms periodically for changes. By using the Site you agree to be bound by these Customer Terms. If you do not agree to these Customer Terms then please do not use the Services or any part of them. We will not be liable if for any reason any of the Services are unavailable at any time or for any period.

 

PERSONAL DATA

Any personal data and other information provided by you is processed by us in accordance with our Privacy Policy. By providing any such personal data or other information you agree to the terms of our Privacy Policy.

 

PRODUCTS

Porcupine Rocks Ltd reserves the right to withdraw any products from this website at any time and/or remove or edit any content on this website. Although we aim to keep the Website as up to date as possible, the information, including product descriptions, dimensions and pricing, may be subject to change without notice. The images shown online and in any catalogues are for illustration purposes only. Many products are also shown with additional props but these are not included in the sale of a product unless otherwise specified.

 

Can’t find what you are looking for? Porcupine Rocks regularly receive new deliveries and we can source any interiors item for you.  If you are looking for something in particular please email studio@porcupinerocks.com 

 

 

FABRICS, UPHOLSTERED ITEMS, LAMPSHADES & SOFT FURNISHINGS

Please note that upholstered items and soft furnishings (headboards, sofa’s, armchairs, ottomans, cushions, lampshades, drum stools, curtains, blinds etc) can fade if left in direct sunlight for prolonged periods.  Double or Triple glazed windows are believed to slow the rate of damage caused by UV light, but we recommend

keeping these items away from direct sunlight.

 

With regards to the fabrics shown online please be aware that the screen colour is not always a true

representation of the print colour. 

 

PURCHASING

To be eligible to purchase products from this website and lawfully enter into and form contracts on this website

under English Law you must ensure all your contact details are correct; 

  • Name, telephone number, email and delivery address.  PO BOX addresses are not acceptable.

  • Credit or Debit cards used must be valid.

  • Must be over 18 years of age

 

PAYMENT

All prices are in GB pounds sterling and are inclusive of VAT at the prevailing rate (where applicable). The total cost of your order is the price of the selected products plus packaging and delivery.  

 

All credit/debit cards are accepted as payment in our studio. We are unable to accept payment over the phone. PayPal or bank transfers are appropriate. Credit / Debit cards are subject to validation checks and authorisation by the card issuer.  If the issuer or your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery. 

 

International payments will be made direct with the client.

 

DELIVERIES

International Deliveries can be priced accordingly. Delivery times may vary depending on the final destination. 

 

Delivery of made to order items.  Porcupine Rocks will discuss this directly with the customer.

 

Please advise us of any damages caused during transit within 2 days of receiving the items. Porcupine Rocks reserves the right to assess these damages. A claim will need to be made from the courier company, please respect that it may take some time to arrange a refund for damages.  

 

CANCELLATIONS, RETURNS & REFUNDS 

Cancellation of stock items can be made before they are dispatched.  A full refund will be made.

 

If, upon receipt of a stock item, you decide to return the item for whatever reason, please notify Porcupine Rocks Ltd within 7 days of receiving the delivery.  Please ensure that all items are returned to us in perfect condition, in its original packaging within 14 days of notification of returns via a tracked mailing service. Failure to meet these terms may result in Porcupine Rocks being unable to process a refund. 

 

Refunds, where appropriate, will be made within 14 days of receiving the returned item.

Refunds for any returns made outside the 7 day period will be at our discretion.

Porcupine Rocks is not responsible for interest charges made by credit card companies whilst waiting for

returns to be refunded.

 

SPECIAL ORDERS, BESPOKE & MADE TO ORDER ITEMS

If a client orders a specific item that is not in stock that requires individual shipping terms, then the

returns policy is the same as Bespoke / made to order items. 

 

Made to order items cannot be cancelled once the order has been placed.  If an item needs to be amended for any reason Porcupine Rocks Ltd reserves the right to charge for additional work where appropriate. 

Porcupine Rocks Ltd cannot offer returns or refunds on bespoke / made to order items. 

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 © 2020 Porcupine Rocks

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